Safely Managing Infusion and Information
On Call Support
Curlin Medical provides 24 hours a day, 7 days a week on call support for providers, medical personnel and clinicians. The number to call is 888.287.5999 and is located on the back of your pump or user cards. Our staff of nurses and pharmacists will usually respond to your call within 10 minutes.
How can I get repairs done and what are the costs?
Product Repairs
Click on this link to fill out your RMA form on line or call 714.893.2200 and ask for customer service. Please provide the serial number (on the back) of your pump and reason for return. You will receive an RMA (Return Material Authorization) number that should be placed on the shipping label when the items are sent in to Curlin Medical.
Do you have loaner pumps available?
Yes. The company has a loaner program. When you fill out the RMA form on line or call 714.893.2200 you may request that you are provided a loaner pump.
Up to five pumps may be loaned out at one time based on needs of the facility. If additional circumstances require more than this please contact both your B. Braun sales representative along with Curlin Medical.
Repair Services Costs
Option 1: Basic Service may be provided by the bio-medical department per instruction in the back of the “User Manual”:- Checks that may be preformed by in-house Bio-medical Team:
- Verify operation of basic controls and indicators.
- Verify critical alarms.
- Inspect and verify integrity of chassis.
- Check to make sure proper warning and instrument labels are attached.
- Perform functional check to assure pumping of fluid.
- Check volume accuracy.
- Check rate accuracy.
- Clean and disinfect pump.
- Determine electrical leakage in micro-amps.
- Check for integrity of ground.
- Check occlusion pressure setting.
- Validate correct software revision.
- If the problem can’t be resolved you must call Curlin Medical or use the online RMA request form to request an RMA in order to send your pump in for repair.
- The minimum charge for repair service is $105 (1 hour of labor) per pump. This represents the time required for the diagnosis and handling of the pump, and will be applied towards the repair cost.
- Provide the item Model Number, Serial Number (when applicable) and a description of the problem.
- Obtain a Return Authorization RMA# from Customer Service.
- All products returned to Curlin Medical should be postage pre-paid, unless otherwise authorized by Curlin Medical.
Repair Services Costs
| Description of Service | Part No(s). | Parts Cost | Labor Cost | Total Cost |
| Minimum service charge for trouble shooting and repair. (1hour) | N/A | N/A | $105.00 | $105.00 |
| Replacement of PCB w/ LCD 2000/4000 | 340-2015 | $543.00 | $105.00 | $648.00 |
| Replace rear case assembly | 340-1003 | $60.00 | $105.00 | $165.00 |
| Replace front case (all models) | N/A | $20.00 | $105.00 | $125.00 |
| Replacement of pump mechanism including motor. | 340-0055 | $750.00 | $105.00 | $855.00 |
| Replacement of pump motor | 340-0058 | $285.00 | $105.00 | $390.00 |
| Replacement of air sensor | 340-0054 | $50.00 | $160.00 | $210.00 |
| Replacement of keypad (all models) | N/A | $45.00 | $105.00 | $150.00 |
| Replacement of lemo connector (Receptacle) : Bolus or Power | N/A | $30.00 | $105.00 | $135.00 |
| Replacement of lens (all models) | N/A | $10.00 | $105.00 | $115.00 |
| 2000/4000 Replacement LCD display | C14-05001 | $30.00 | $105.00 | $135.00 |
| PainSmart/6000 Replacement LCD display | C14-05003 | $45.00 | $105.00 | $150.00 |
| Replacement of strain beam | 340-3002 | $45.00 | $105.00 | $150.00 |
| Repair/Replace lemo connector of A/C adapter, external power pack, or bolus cable |
C10-41002 C10-41003 |
$22.00 | $23.00 | $45.00 |
| Replace lead acid battery of external power pack | C12-17001 | $25.00 | $50.00 | $80.00 |
| Replace battery door | 340-0091 | $25.00 | $50.00 | $ 75.00 |
| Annual re-certification | N/A | N/A | $50.00 | $ 50.00 |
| Re-certification kit | 350-1107 | $500.00 | N/A | $500.00 |
Option 2: Send Biomedical Technician to Curlin Medical for Training and PM Certification
Curlin Self Re-certification or Preventative Maintenance Program
Every Curlin pump displays a visual alert on screen after one year that reminds the user to have the pump re-certified for the next year. While, it does not prevent operation, it does alert the user each time the pump is turned on. When the pump is re-certified, it ensures that the pump is operating within the published specifications.
The biomedical staff can either have the pump returned back to Curlin for re-certification or they can utilize the self-re-certification kit to evaluate the specifications that exist in the pump. If the pump passes the inspection using the testing procedures, the expiration date in the pump would be updated by one year from the date when the re-certification was successfully completed.
Curlin charges $50.00 for each pump recertification and it takes approximately 1 week from the time it is received for the pump to be returned back to the customer.
We do have a loaner pump program available during this process.
This kit includes an initial supply of disposable accessories and a list of recommended hardware, that when used according to the directions for use, will allow the user to renew the pump for another year, if it passes all the specifications. The kit contains enough disposables to evaluate and test 40 pumps. This allows the homecare or hospital to re-certify a pump without having to return the pump to the manufacturer. If the pump fails then the pump will have to be returned to Curlin for repair and inspection
Self certification or Curlin Medical provided certification kit:
The kit may only be ordered after the user completes all the forms and instructions that are located in the Support:Non-Factory Self Recertification section. The forms will require the end user to accept responsibility for the recertification process vs. Curlin Medical. When Curlin has received these documents back and upon B. Braun’s receipt of the purchase order, the Self Re-Certification Kit is shipped to the customer.
When the customer receives the kit, they will need to install the software package on an IBM-compatible PC and obtain a unlock code from Curlin’s customer service department to access the software.
If the customer needs technical assistance with the use of the kit or installation help they should call Curlin Medical’s customer service department at 888.287.5999.
The current Self Re-Certification Kit does not assure that each pump will pass. It is a tool to be used to assist the customer in keeping their pumps in good working order. If a pump does not pass, it should be retuned to Curlin by calling Curlin’s customer service, or going online here to receive an RMA number to return the pump.
Each test takes around ½ to 1 hour per pump.
What is the warranty of the pump and who provides the service?
The standard Limited warranty is for one year. Should a pump need service, return it to Curlin Medical. We have a toll free line at 888.487.4454. To arrange for repair, call 714.893.2200 or fill out the RMA form on line, explain the problem, obtain a RMA (Return Merchandise Authorization) number and return the product to Curlin Medical. Should you require a loaner pump one can be provided to you.
Parties Covered by this Warranty: This warranty extends only to the Original Purchaser of the Pump. This warranty does not extend to subsequent purchasers. The Original Purchaser may be a patient, medical personnel, or a medical facility that purchases the Pump for treatment of patients. The Original Purchaser should retain the invoice or sales receipt as proof as to the actual date of purchase.
Warranty Performance Procedure: Notice of the claimed defect must be made in writing or by telephone to the Manufacturer as follows:
Customer Service Department
Curlin Medical Inc.
15751 Graham Street
Huntington Beach, CA 92649-1630
714.893.2200
Notice to the Manufacturer must include date of purchase, model and serial number, and a description of the claimed defect in sufficient detail to allow the Manufacturer to determine and facilitate any repairs that may be necessary. AUTHORIZATION MUST BE OBTAINED PRIOR TO RETURNING THE PUMP, and confirmed with issuance of an RMA (Return Materials Authorization) number. When authorized, the Pump must be properly and carefully packaged and returned to the Manufacturer, postage prepaid. Any loss or damage during shipment is at the risk of the sender.
Warranty Services:
- All repairs covered under the limited standard or extended warranty will be performed at no charge.
- Turn around time will be approximately 1 week.
Sales, Support & Evaluation
B. Braun is the Curlin Medical's exclusive distributor of the Curlin 4000 CMS™ and PainSmart® IOD™ pumps in the USA and Canada. For evaluations and purchase of these pumps please call B. Braun's local sales representative or call the B. Braun corporate office at 800-523-9676.
15751 Graham Street | Huntington Beach, California 92649-1630
Phone: 714.893.2200 | Fax: 714.894.2602 | Email: info@CurlinMedical.com.
